To Apply for this position, please forward your resume to: techjob0619@ahcsnet.com
Position: Systems Analyst
Department: Information Technology
Reports to: Director, IT Services
Location: Corporate Office
FLSA status: Exempt, Administrative
S/W Grade:
Incentive Comp:
Job Summary
The Systems Analyst analyzes user requirements, procedures, and diagnoses problems to enhance,
improve and/or automate new or existing systems. This position also reviews computer system
capabilities, workflows, and scheduling capabilities, and analyzes and recommends commercially
available software that would improve the efficiency of the system to meet business goals.
Minimum Qualifications
1. Associate Degree in Information Technology OR High School Diploma/GED and at least
one (1) year of job-related work experience.
2. Microsoft Certified Professional (MCP) or Microsoft Certified Technology Specialist
(MCTS).
3. Experience supporting Windows workstations and\or servers.
4. Strong interpersonal skills.
5. Excellent analytical skills.
6. Strong technical skills using a computer.
7. Excellent time management skills prioritize and manage work time.
Preferred Qualifications
1. Associate Degree in Information Technology.
2. Microsoft Certified Server Administrator (MCSA) or Microsoft Certified Systems Engineer.
3. One year of experience offering technical support on Windows operating system.
4. Experience supporting thin clients (Citrix or Terminal Server).
Primary Responsibilities
1. Provide staff and users with assistance solving computer related problems, such as
malfunctions and program problems.
2. Test, implement, maintain, and troubleshoot computer programs and systems, including
coordinating the installation of computer programs and system components.
3. Administer and maintain computer networks and related computing environments including
computer hardware, systems software, applications software, and all configurations.
4. Coordinate and link the computer systems within an organization to increase compatibility
and information sharing.
5. Review systems principles and make recommendations to management for implementation.
Systems Analyst (ORG) Approved: 12/10/2008
O*Net reference: 15-1051.00
6. Expand, modify or enhance computer systems to improve efficiency and work flow.
7. Determine computer software or hardware needed to set up or enhance system.
8. Diagnose hardware and software problems, make decisions regarding best remedy (repair or
replace) and execute.
Collateral Responsibilities
1. Enter commands and observe system functioning to verify correct operations and detect
errors.
2. Set up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software.
3. Install and perform minor repairs to hardware, software, or peripheral equipment, following
design or installation specifications.
4. Maintain records of daily data communication transactions, problems and remedial actions
taken, or installation activities.
5. Read technical manuals, confer with users, or conduct computer diagnostics to investigate
and resolve problems or to provide technical assistance and support.
6. Refer major hardware or software problems or defective products to vendors or
programmers for service.
7. Develop training materials and procedures, and train users in the proper use of hardware or
software.
8. Confer with users, team members and management to establish requirements for new
systems or modifications.
Knowledge, Skills & Abilities
1. Ability to work under pressure and maintain emotional control in a fast-paced work
environment.
2. Ability to maintain positive attitude when dealing with customers and/or end users.
3. Ability to listen to and understand what other people are saying and ask questions to clarify
when necessary.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of
those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Physical demands: prolonged sitting; use hands to finger or handle objects or controls; occasional
bending, stooping, and climbing; frequent walking and standing; occasionally reach with hands and
arms; occasionally lift, carry and/or move up to 65 pounds; talk; hear; prolonged viewing of
computer monitor.
Work environment: indoor office environment; minimal noise level.
Travel: occasional local and/or regional travel
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To Apply for this position, please forward your resume to: techjob0619@ahcsnet.com
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